"Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. Improve Dialogue & Engagement: Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters. Create Behavior Change: These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships. Build High-Performance & Culture: Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect."--
CD audiobook
