Preface -- Section I: Administrative and Office Procedures -- Unit 1: Interpersonal and Social/Soft Skills - Unit 2: Telephone Technologies and Services - Unit 3: Electronic Mail/Web Mail - Unit 4: Keying and Formatting Documents for Processing - Unit 5: Productivity/Time Management Skills - Unit 6: Human Resources Management - Unit 7: Records and Information Management (RIM) - Unit 8: Meetings/Net/On-line Meetings and Event Planning - Unit 9: Travel Arrangements - Unit 10: Information/Reference Sources/Internet -- Section II: Office Technologies -- Unit 11: New Technologies/The Integrated Office - Unit 12: Computers: Hardware and Software - Unit 13: Business Forms and Forms Design - Unit 14: Copying Processes - Unit 15: Desktop Publishing - Unit 16: Postal and Shipping Services -- Section III: Finance -- Unit 17: Financial Management and Math -- Section IV: Job Search -- Unit 18: Job Search Skills/Career Planning/Starting Your Own Business -- Section V: Communication and Language Skills -- Unit 19: The Technicalities of Language - Unit 20: The Expression of Language.
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