The art of complaining : Canada's consumer action guide

Summary: "An arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada's best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. A journey of consumer advocacy seen through the eyes of this former Member of Parliament and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada's toughest customer"--Provided by publisher.

Record details

ISBN: 9781459719415 (pbk.)
ISBN: 1459719417 (pbk.)
Physical Description: print
115 p. : ill. ; 23 cm.
Edition: 2nd edition.
Publisher: Toronto, ON : Dundurn, c2013.

Content descriptions

General Note:	At head of title: Lemon-aid self-help.
Formatted Contents Note:	Why complain? -- Your legal rights -- How to get your money back -- How to complain successfully -- How to navigate the legal system -- Issues you may want to complain about.