Book
Customer service training 101 : quick and easy techniques that get great results / Renée Evenson.
Record details
- ISBN: 9780814438916
- ISBN: 0814438911
- Physical Description: vii, 228 pages ; 24 cm.
- Edition: Third edition.
- Publisher: New York : AMACOM, American Management Association, [2018]
- Copyright: ©2018.
Content descriptions
| General Note: | Includes index. Previous ed.: 2011. |
| Formatted Contents Note: | Part 1. Putting your best face forward. Your first steps can make a huge stride : the basics -- Tossing the ball back and forth : effective communication -- Jumping in with both feet : relationship building -- Part 2. Putting your customers first. Seeing eye to eye : face-to-face contacts -- Saying it with a smile : telephone contacts -- Keeping up with the times : online and social media customer service -- Giving when getting is not expected : self-service contacts -- Calming the storm : customer complaint contacts -- Part 3. Putting it all together. Hitting the ground running : ready, set, go -- Being the best you can be: the total package. |
Search for related items by subject
| Subject: | Customer services. Customer relations. Employees > Training of. |
Available copies
- 1 of 1 copy available at BC Interlibrary Connect. (Show)
- 1 of 1 copy available at Prince Rupert Library.
Holds
- 0 current holds with 1 total copy.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Prince Rupert Library | 658.3 Even (Text) | 33294002070282 | Adult Non-Fiction | Volume hold | Available | - |
