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A good apology : four steps to make things right  Cover Image Book Book

A good apology : four steps to make things right / Molly Howes, PhD.

Howes, Molly, (author.).


"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"-- Provided by publisher.

Record details

  • ISBN: 9781538701317
  • Physical Description: xvi, 267 pages ; 24 cm
  • Edition: First edition.
  • Publisher: New York : Grand Central Publishing, 2020.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 233-252) and index.
Subject: Apologizing.

Available copies

  • 2 of 2 copies available at BC Interlibrary Connect. (Show)
  • 1 of 1 copy available at Prince Rupert Library.


  • 0 current holds with 2 total copies.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Holdable? Status Due Date
Prince Rupert Library 158.2 Howe (Text) 33294002089720 Adult Non-Fiction Volume hold Available -

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