Book
A good apology : four steps to make things right / Molly Howes, PhD.
"Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"-- Provided by publisher.
Record details
- ISBN: 9781538701317
- Physical Description: xvi, 267 pages ; 24 cm
- Edition: First edition.
- Publisher: New York : Grand Central Publishing, 2020.
- Copyright: ©2020
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references (pages 233-252) and index. |
Search for related items by subject
| Subject: | Apologizing. Emotions. |
Available copies
- 2 of 2 copies available at BC Interlibrary Connect. (Show)
- 1 of 1 copy available at Prince Rupert Library.
Holds
- 0 current holds with 2 total copies.
Show Only Available Copies
| Location | Call Number / Copy Notes | Barcode | Shelving Location | Holdable? | Status | Due Date |
|---|---|---|---|---|---|---|
| Prince Rupert Library | 158.2 Howe (Text) | 33294002089720 | Adult Non-Fiction | Volume hold | Available | - |
